aimm launches new consumer information site PhoneCharges.org

Today is a really great day, as we launch our brand new consumer-facing website PhoneCharges.org.

Consumers needed a better way to investigate unknown charges on their phone bill, identify who charged them, and resolve their query as quickly as possible, and this is why PhoneCharges.org was born. In its simplest form, the site will signpost consumers to their own network’s number checker or to the PSA’s service checker to quickly identify who has charged them and obtain their contact details. It also contains basic information around what phone-paid services are, why consumers may have been charged, when refunds may be due etc.

PhoneCharges.org will provide users with links to the relevant pages of their mobile networks’ website or to the Phone-paid Services Authority Number Checker so that they can find out quickly where any charges have come from. Additionally, it will provide easy-to-understand information about how phone-paid services work, why users may have charges on their bill and when a refund may be due. It will also provide topical news stories from within the industry which will help consumers understand the types of services that use charge-to-mobile billing.

The website is funded by aimm and its membership, but has been built free of charge by The Cute Group who have a wealth of experience in handling customer queries in this area.

Andrew Fisher, CEO of The Cute Group said ““When aimm approached The Cute Group with a concept to help consumers navigate the maze that is the phone-billed services industry, we knew immediately it had our name on it. As a leading UK player supporting digital services for brands, publishers and content owners, Cute has rich experience understanding the kinds of queries, frustrations and confusion consumers face – and how to resolve them helpfully, and with as little fuss as possible.  We are excited to partner with aimm to bring PhoneCharges.org to life, building the site itself and contributing our experience to support the project as a whole.”

Joanna Cox, General Manager of aimm said “More often than not, queries about phone-paid services are due to a lack of post-purchase information and consumers end up complaining to the regulator who are unable to resolve specific cases. PhoneCharges.org is there to help consumers get the information they need and solve their queries as quickly as possible.”

We hope this site can help consumers better resolve any issues they have, increase their confidence in phone-paid services and, ultimately, create the conditions for growth in our industry.

Introducing Three Pay

After the demise of PayForIt, Three UK has taken the opportunity to give their Charge to Mobile service a refresh.

What is Three Pay?

 Three Pay is our own take on charge to mobile/carrier billing:

Three Pay lets you buy stuff like games, apps, and digital content on platforms such as Google Play, Epic Games, Microsoft, Spotify, and loads more. The cost is then added to your monthly phone bill or deducted from your Pay As You Go balance. Nothing to remember, nothing to store. Just sit back and enjoy.

Check out their video to learn more: 

What can you use Three Pay for?

Digital services and goods such as parking, charity donations, online games services, quizzes, competitions, music or TV subscriptions or adding credit to an online gambling service.

You can also pay for apps and some subscriptions from Google Play Store and Huawei App Store. Apple app store coming soon.

Fonix takes carrier billing for theatre tickets to the West End, powering payments for Young Frankenstein

The Fonix Carrier Billing solution enables patrons to purchase theatre tickets seamlessly from their smartphones.

London: April 2018:  Mobile payments and messaging specialist Fonix, has been selected to power the carrier billing service for Young Frankenstein theatre tickets, which is yet another deal signed in the ticketing sector; earlier this year Fonix announced the UK’s first carrier billing ticketing deal with the Cowes Floating Bridge.

The musical comedy, Young Frankenstein is currently playing in the West End at the Garrick Theatre. Utilising the mobile network operators’ marketing channels, consumers will be driven to a bespoke landing page, built by Fonix which will enable customers to purchase up to two theatre tickets effortlessly from their mobile phone.

The service uses Fonix’s Carrier Billing product to seamlessly charge the Young Frankenstein tickets straight to the consumer’s mobile phone bill, without the need to enter credit card details.

Anthony Baladi, the Commercial Director of Fonix, said: “Mobile really is the primary consumer touch-point for brands and organisations. As a result, consumers now expect brands to offer a mobile experience which is as frictionless as possible.

“This is a dynamic solution that Young Frankenstein clearly understands and we are excited to be partnering with them, to enable consumers to purchase theatre tickets in a totally quick and slick way.”

Paul Hicks, Ticketing and Revenue Consultant on Young Frankenstein, added: “User experience is everything, which is why carrier billing was such a natural choice for Young Frankenstein as it enables customers to purchase tickets with just a couple of clicks.”

 

Attracting new merchants to utilise Charge to Mobile

AIME is developing a website aimed at prospective merchants who want to find out more about the benefits of Charge to Mobile. The more new companies we can get utilising Charge to Mobile the more benefits for all those currently in the value chain.

We also hope this project will improve awareness amongst consumers and we will have a separate section to help inform and educate consumers.

This is a hugely important project and a key way to grow the industry.

We would like to invite all members to put themselves forward to be involved in this exciting project.  The initial sessions with spec out what needs to be said to businesses and the consumer.  AIME will develop the detailed content and design once the approach has been agreed.  The working party will be involved at each step in the process.

If you are interested in joining the team please put your name forward to Andrea by 24 February 2017.  We would like representatives from all relevant parts of the value chain.

We have already secured the domain name of charge2mobile.org.

2017 Meeting Dates for Members

Dear Members

AIME have got the working group dates for 2017 booked in for the year ahead. These dates can be found on the attached download for your information.

All working group members will be notified of their upcoming meetings closer to the date for information. If you wish to book your place on these meetings please contact AIME to reserve your seat.

Please note that meetings dates are subject to change so please check with AIME before a meeting if you are unsure.

2017-meeting-dates-for-members