Throughout February we were accepting nominations from members to join the aimm Board.
We had 6 positions available and received 4 nominations from candidates so there is no need to go to a vote. This means we are able to announce our new Board members to you now.
- Naomi Hone – EE
- Ana-Rosa Broster – Telefonica
We are also pleased that two members of the existing Board decided to re-stand and will continue to serve on the Board:
- Rob Weisz – Fonix
- Alan Partington – Telecom2
You can learn more about our new Board members from the Candidate Information sheet.
Please join us in congratulating them, and we look forward to working with them, when they officially start their new roles on the 1st April. They will now hold their seats on the Board for the next two years.
We are very pleased to announce that aimm have been nominated in the Meffy Awards 2021. The nomination falls under the category of Protecting the Mobile Customer for the launch of PhoneCharges.org. Voting starts for MEF members on the 11th Feb. Winner will be announced on the 23rd February.
We are delighted that the value of PhoneCharges.org has already been recognised in this way and we look forward to continuing to offer and evolve this free service, allowing consumers to investigate unknown phone charges, identify who has charged them and find out how they can resolve their queries.
Today is a really great day, as we launch our brand new consumer-facing website PhoneCharges.org.
Consumers needed a better way to investigate unknown charges on their phone bill, identify who charged them, and resolve their query as quickly as possible, and this is why PhoneCharges.org was born. In its simplest form, the site will signpost consumers to their own network’s number checker or to the PSA’s service checker to quickly identify who has charged them and obtain their contact details. It also contains basic information around what phone-paid services are, why consumers may have been charged, when refunds may be due etc.
PhoneCharges.org will provide users with links to the relevant pages of their mobile networks’ website or to the Phone-paid Services Authority Number Checker so that they can find out quickly where any charges have come from. Additionally, it will provide easy-to-understand information about how phone-paid services work, why users may have charges on their bill and when a refund may be due. It will also provide topical news stories from within the industry which will help consumers understand the types of services that use charge-to-mobile billing.
The website is funded by aimm and its membership, but has been built free of charge by The Cute Group who have a wealth of experience in handling customer queries in this area.
Andrew Fisher, CEO of The Cute Group said ““When aimm approached The Cute Group with a concept to help consumers navigate the maze that is the phone-billed services industry, we knew immediately it had our name on it. As a leading UK player supporting digital services for brands, publishers and content owners, Cute has rich experience understanding the kinds of queries, frustrations and confusion consumers face – and how to resolve them helpfully, and with as little fuss as possible. We are excited to partner with aimm to bring PhoneCharges.org to life, building the site itself and contributing our experience to support the project as a whole.”
Joanna Cox, General Manager of aimm said “More often than not, queries about phone-paid services are due to a lack of post-purchase information and consumers end up complaining to the regulator who are unable to resolve specific cases. PhoneCharges.org is there to help consumers get the information they need and solve their queries as quickly as possible.”
We hope this site can help consumers better resolve any issues they have, increase their confidence in phone-paid services and, ultimately, create the conditions for growth in our industry.
The Global Carrier Billing Summit begins tomorrow and aimm will feature prominently through the afternoon (6th October).
Joanna Cox our General Manager will be conducting an interview with Ana-Rosa Broster from Telefonica discussing ‘Building and balancing consumer confidence with the ease of doing business‘, she then takes part in a lively panel discussion with our Vice Chair Rob Weisz from Fonix, Joel Stern from Global and Peter Garside from EE, discussing how industry can lower the barrier for entry for new merchants.
Then don’t forget to tune in for the Carrier Billing Awards at the end of the afternoon where the winners from across the awards categories will be announced.
aimm members can claim their 10% discount off their passes by using our Media Partnership discount code: AIMM10