Today PSA are publishing their final statement on their DQ review which sets out two new special conditions on pricing transparency at onward call connection and IVR promotions on inactive geographic numbers. The statement and responses to the consultation can be found at this link. Their notice can be found here.
Insights into PSA regulation: investigations and enforcement
Do you find our investigations and enforcement procedures confusing? Not sure what to do when we contact you about your service?
Then this seminar from PSA is for you.
It will take you through informal and formal investigations, the distinction between the two, the supporting procedures and our Code enforcement procedures.
So that if PSA enquire about your service, you’ll be clear on what you need to do.
There will be plenty of opportunities for questions too.
Spaces are limited so book yours now to avoid disappointment! BOOK HERE
Time: 29 November 2017, 13:00 – 16:00
Location: PSA, 40 Bank Street, London, E14 5NR
26Sept 2017, Farnham.
The Association for Interactive Media and Micropayments (aimm), launched a major new call to action initiative for society lotteries on 22nd September 2017. This exciting new channel could transform results for society lotteries if it performs anything like it has for charities.
Society lotteries are lotteries and raffles run for charitable benefit, licensed through the Gambling Commission or via local authority licenses. These lotteries and raffles provide a vital income source for charities.
Text short codes, which are 5 digit number starting with a 70 prefix, have been used with phenomenal success by charities over the last three years. Short codes generate over £115m in donations per annum. In many cases texting to a short code has become the most popular call to action for donors due to ease and simplicity. They have shown to generate incremental funds rather than cannibalisation from other, more mature, methods to donate such as online or by phone to a call centre. It also attracts a new, often younger, audience.
aimm has been working across its members to develop a similar facility for society lotteries. It works in the following way: The society lottery manager or charity uses an advertising campaign to draw attention to its lottery with the call to action being text a word (such as WIN) to a short number starting 72 (e.g. 72123). The advertising will include the price of the entry and the lottery terms. A consumer sees the campaign and texts their entry using their mobile phone to gain entry into a lottery or raffle. The lottery manager or charity uses its procedures to check the consumer is over 16 and then the cost of entry is charged to the consumer’s mobile phone bill. It’s simple, quick and immediate. An efficient communication channel is now established with the consumer for follow up in-service messages and winner information.
With the near 100% penetration of text capable phones in the UK every British consumer over 16 can participate in a society lottery or raffle. No other engagement and payment product has this penetration.
The launch conference was kindly hosted by Cancer Research UK and sponsored by Dynamic Mobile Billing (both of whom are aimm members), whose sponsorship enabled complimentary tickets to be given to those charities and lottery managers who wished to join us. It was extremely well attended by external lottery managers (ELM’s) and charities with excellent presentations from charity Oxfam, campaign enabler Cymba, Charity Funding and Promoter (CFP), Global’s Make some Noise, regulator Phone-paid Services Authority, payment intermediary Dynamic Mobile Billing (DMB) and mobile network operator EE.
Kevin Dawson, CEO of DMB said “It was great to talk to an audience who were clearly so excited about this new opportunity. Based on our successful experiences in operating mobile payment lotteries in others markets across the globe, I am totally confident the UK market will be as successful for society lotteries as it has been for charities and giving campaigns, so DMB hope to work with the markets key players and share our experiences to deliver a mutually rewarding commercial partnership. The UK is getting more and more familiar with short code based services. It is positive for the whole ‘charge to mobile’ industry, opening up a new market for everyone up and down the value chain whilst being great for consumers who want to participate. It’s a win-win-win.”
The event showed that there were differing levels of understanding across the society lottery managers about how the text based call to action and mobile payment mechanism could be made to work. It is clear there is a need for enhanced education across this market. aimm will be working closely with the Gambling Commission and the PSA on behalf of members to ensure that all regulatory requirements are covered.
Overall it is great to see a growth opportunity where the potential is being recognised. There is enormous enthusiasm across the board. One lottery manager stated “This initiative has been the most exciting development in this industry since the postage stamp!” It is likely society lotteries will be trialling the new short code range before Christmas.
At the beginning of March an invite was sent out to Industry for a survey to give feedback on how PSA are doing as a Regulator.
This is your last chance to have your say and give your views. The feedback received will be used as a benchmark for their performance to ensure the needs of the stakeholders are met.
You can give your feedback to PSA by following the link to the survey HERE
The Tribunal of 6 February 2017 considered one case, concerning an adult video subscription service.
Find further information here: http://psauthority.org.uk/for-business/tribunal-adjudications/latest-tribunal-adjudications
CEO Jo Prowse discusses PSA’s priorities for the next few months including reviewing guidance on consent to charge and research into consumer complaint journeys.
Read the blog here: http://psauthority.org.uk/blogs/2017/january/7-priorities-for-this-quarter