The Phone-paid Services Authority (PSA) has established a Case Prioritisation Policy and Principles, in order to best focus its resources and efforts in enforcement cases.
“We need to make decisions about the best use of our resources in order to deliver the best outcomes for consumers. This involves making appropriate decisions about which cases to pursue through formal procedures, and which of those cases to prioritise.”
These Principles are outcomes-focussed and aim to ensure that their resources and enforcement approach is targeted to have the greatest regulatory effect.
You can find out more about what this involves by reading the full Principles
PSA proposes extension of regulatory requirements to all call connection services and strengthens requirements
The Phone-paid Services Authority (PSA) has opened a consultation on revised Special conditions for ICSS – third-party services that connect or signpost callers to popular helplines via a premium-rate number.
The proposals are intended to improve the information about these services that is given to consumers, both in search results and on service websites, to make it clearer that they are third parties and that calls via an ICSS may be more expensive than calling the desired number directly.
These proposals follow changes in January 2019 to extend the scope of Ofcom’s Premium Rate Service Condition to include all ICSS within the definition of controlled premium rate services. This extended PSA regulation to all ICSS irrespective of the number range they are operating on. This consultation proposes that the PSA’s Special conditions for ICSS should apply to all ICSS, regardless of number range.
The consultation is open until 10th June 2019. Respondents are advised to use the new PSA consultations response form, available from the PSA website.
The PSA have put forward proposals to clarify expectations on how long providers retain data, in the event of an investigation where such data will be required. The PSA are now consulting on Guidance which sets out new expectations for the retention of data relevant to their investigatory processes, and are calling for responses.
The full consultation details can be found here.
We would like to invite members to provide their feedback to aimm in order for us to prepare a response. This will be in the form of calls, or where appropriate, conference calls, over the next few weeks.
Please let the aimm Executive know if you would like to contribute by Wednesday 20th February.
Today PSA are publishing their final statement on their DQ review which sets out two new special conditions on pricing transparency at onward call connection and IVR promotions on inactive geographic numbers. The statement and responses to the consultation can be found at this link. Their notice can be found here.
Insights into PSA regulation: investigations and enforcement
Do you find our investigations and enforcement procedures confusing? Not sure what to do when we contact you about your service?
Then this seminar from PSA is for you.
It will take you through informal and formal investigations, the distinction between the two, the supporting procedures and our Code enforcement procedures.
So that if PSA enquire about your service, you’ll be clear on what you need to do.
There will be plenty of opportunities for questions too.
Spaces are limited so book yours now to avoid disappointment! BOOK HERE
Time: 29 November 2017, 13:00 – 16:00
Location: PSA, 40 Bank Street, London, E14 5NR