UK

Fonix and JustGiving partner

Posted on by Andrea Putnam-Moorcroft

Fonix and JustGiving partner to introduce SMS donations to thousands of UK charities

London, September 18, 2024

Fonix, a leading mobile payments and interactive services company, is pleased to announce a strategic partnership with JustGiving, the UK’s leading online fundraising platform. This collaboration is set to transform charitable giving by integrating seamless SMS donation technology, making it easier than ever for individuals to support causes they care about.

Through this partnership, Fonix and JustGiving are enabling donors to support their favourite charities through quick and secure mobile payments.  Leveraging Fonix’s cutting-edge technology, JustGiving users can now make donations directly via SMS, offering a fast and convenient way to contribute, whether at home or on the go, no credit or debit card required.

This partnership also empowers charities with a powerful new tool to engage with supporters and drive donations. By expanding payment options to include SMS donations, charities can reach a wider audience and significantly enhance the impact of their fundraising efforts.

According to the Annual Market Review for Phone-Paid Services 2023–2024, £38.6 million was raised through phone-paid services in the UK during the last financial year. Since 2014, Fonix has processed £333 million in SMS donations. Offering this capability to JustGiving’s 20,000 UK charity partners represents an opportunity to make a marked increase to these figures.

Oliver Shaw-Latimer, Senior Director of Payments and Innovation at JustGiving, commented: “We’re pleased to partner with Fonix to enhance the ways our charities can accept donations in the UK. Their market-leading messaging and payment technology will enable us to optimise a key aspect of charity fundraising and audience engagement. JustGiving is committed to making giving as easy and accessible as possible. This partnership allows us to offer our users a fast, secure, and convenient way to donate through their mobile devices, helping us continue our mission of connecting people with the causes they care about.”

Rob Weisz, CEO of Fonix, added: “JustGiving has been a pivotal force in charity fundraising for over two decades and remains one of the most recognised platforms for both charities and donors. This partnership will allow JustGiving’s charity partners to leverage Fonix’s mobile payment technology to offer text donations in the UK – a crucial donation method given its simplicity and widespread use. Having raised over £330 million through text donations to date, we’re excited to continue supporting fantastic causes alongside JustGiving.”

This partnership comes at a perfect time, with JustGiving announcing a record £550 million raised for nearly 20,000 UK charities through their platform in 2023, and more than 950,000 JustGiving fundraising pages set up – a 9% increase from 2022.

Fonix has a proven track record with charities of all sizes across the UK, including Comic Relief, Children in Need, Socceraid, Stand Up To Cancer, and many more. Their text donation technology enables charities to reach a broader audience, with some organisations seeing as much as 80% of donations coming through mobile. Fonix’s innovative techniques maximise donations, value, and Gift Aid declarations.

Improving Customer Care for the Interactive Media Industry

Posted on by Andrea Putnam-Moorcroft

aimm has always championed best practice across the industry, and ensuring that customer care is the focus to help improve consumers’ experience of interactive services has been at the top of the agenda. 

Our extensive and comprehensive Customer Care Best Practice Guide was created to reduce customer escalations to mobile network operators and regulators in the UK. This is intended to work in tandem with the Phone-paid Services Authority’s (PSA) own general guidance on complaint handling. 

The Mobile Ecosystem Forum (MEF) is now compiling a similar guide and will be using key elements from our best practice to ensure there is continuity surrounding customer care for the interactive media and micropayments industries. 

Joanna Cox, General Manager of aimm said “The purpose of aimm is to create an environment of consumer confidence and trust within which our members’ commerce can flourish, inside a framework of a strong members’ code of ethics.  aimm has several working groups that bring together the entire interactive media value chain, with a view to making that happen. Our Internal Standards and External Education Working Group is proud to share its Customer Care Guide with our friends at MEF. Sharing best practice in this way can only help Industry self regulate and raise standards, which in turn will benefit the consumer and build trust in phone paid services.”

Ross Flynn from MEF commented “In this succinct White paper, aimm lays down the current obfuscations that lay between the buyer and the relevant merchant and how, through collaboration, each individual player in the Direct Carrier Billing ecosystem can come together to improve the consumer experience through improved clarity and customer support.”

Our Customer Care Best Practice Guide has been well received across our membership value chain, and we are pleased to be able to now share this more widely across industry.

If you are interested in getting your own copy of our best practice guide please contact aimm.

Fonix to power mobile donations for The Prince’s Trust Awards on ITV

Posted on by Andrea Putnam-Moorcroft

Fonix logo in blue

 

Today, Fonix announced that it will be providing the text donation mechanic for The Prince’s Trust Awards. SMS will feature on the awards for the first time in its history. Hosted by Ant & Dec, The Prince’s Trust Awards will air today on ITV.

The Awards recognise young people who have succeeded against all the odds, improved their chances in life and had a positive impact on their local community.

Fonix will be working with The Prince’s Trust and ITV to provide a text-to-donate platform, enabling donors to send a text message to donate either £10, £20, £30 or £40, all charged to their mobile phone bills.

The Prince’s Trust helps young people from disadvantaged communities to get their lives back on track by giving them the confidence and skills to live, learn and earn. Founded by HRH The Prince of Wales in 1976, the charity supports 11 to 30-year-olds across the UK who are unemployed, those struggling at school or at risk of exclusion. Since its inception The Trust has supported more than one million young people in the UK.

Clare Charles, Head of Client Management, said: “At Fonix, we have seen the huge impact of text donations across televised campaigns and are delighted that this will feature on The Prince’s Trust Awards show. We’re looking forward to seeing the results and the difference it makes to help support young people.”

Jessica Mitchell, Individual Supporters Manager for The Princes Trust, said: “Each year, The Prince’s Trust Awards allows us to celebrate the achievements and admire the resilience of young people across the UK and internationally. Incorporating fundraising into the show for the very first time is a natural and exciting addition for us. Fonix’s experience within the charity sector and continued success with text-to-donate made the partnership an exciting prospect.”

Text-to-donate raises over £6.8m in mobile donations for the Ukraine Humanitarian Appeal

Posted on by Andrea Putnam-Moorcroft

Fonix logo in blue

 

Fonix has been the mobile donation partner for the Disasters Emergency Committee (DEC) Ukraine Humanitarian Appeal.

More than £6.8m has been raised by the UK public via text-to-donate so far, to support the aid effort in Ukraine and in neighbouring countries.

Since the beginning of March text-to-donate has been promoted across the BBC, ITV, Channel 4, Channel 5, Sky, Radiocentre, BT Sport and Co-op to name a few.

Concert for Ukraine, which took place in the UK on 29 March, raised more than £4.9m in mobile donations, helping contribute to the £13.4m raised on the night of the Appeal.

The two-hour show brought together names from the world of music for a unique event spreading a message of hope and support, and most importantly, raising funds for the ongoing DEC Ukraine Humanitarian Appeal. The live show was broadcast across ITV, STV, ITV Hub and STV Player.

The show promoted text-to-donate, allowing donors to donate via text at one of four price points: £10, £20, £30 and £40. Donations were charged to a donor’s mobile phone bill.

Rob Weisz, CEO of Fonix, said: “We are so very proud to be able to work with the Disasters Emergency Committee (DEC) to help the humanitarian effort to support those affected by the crisis in Ukraine.”

Simon Beresford, Director of Fundraising and Marketing of DEC, added: “We’re thankful to Fonix for enabling mobile donations so quickly and to the generous UK public whose donations will go on to make such a difference. As humanitarian needs continue to grow, the money raised will help to provide vital support to families caught up in this devastating conflict.”

SLA Digital Announce Carrier Billing Connections with UK Mobile Operators

Posted on by Andrea Putnam-Moorcroft

SLA Digital are pleased to announce that they have added UK mobile operators to their list of direct carrier billing connections.

As a carrier billing aggregator, SLA Digital can now offer full UK coverage, opening up new revenue streams for digital merchants and facilitating fast and frictionless mobile payment experiences for UK mobile customers.

“Our connections with UK mobile operators are a very welcome addition. Many of our clients have expressed interest in the UK and we hope they will have great success in the market. When it comes to mobile payments customers are looking for convenience and we are excited to provide a simple payment option for UK mobile subscribers to access our merchants’ services,” commented Kevin Drayne, CEO at SLA Digital.