In February, PhonepayPlus launched a public consultation on five pieces of Premium Rate Guidance that had been amended or developed afresh AIME executive and board members participated in this consultation resulting in significantly improved documents with the appropriate tone and usability.
Today PhonepayPlus publishes three out of the five pieces of Guidance and a statement following this consultation.
The Guidance documents are:
- Advice services
- Enabling consumer spend control
- Digital marketing and promotion
Yellow highlights in the documents indicate the changed areas.
The remaining guidance; Subscription Services and Method of Exit and still in review following the consultation.
Today PhonepayPlus has announced the new members of their Adjudication Panel.
The new panel, which comprises legally qualified and lay members, will replace the current Code Compliance Panel and make rulings independently of the PhonepayPlus executive.
The legally qualified members of the CAP are Julian Weinberg, Robin Callender Smith and Linda Lee. The lay members, who have been chosen for their experience in an adjudicatory capacity and in dealing with complex factual situations will be, Andrew Ellam, Tony Moss, Dame Elizabeth Neville, Elisabeth Ribbans, Ian Walden, Peter Wrench and Martin Wrigley. The members of the new panel have a variety of expertise across areas including: law, technology, operations, business, consumer matters and media, and include: a former President of the Law Society, a former Police Chief Constable, a Professor of Information and Communications Law and a former Managing Editor of The Guardian.
The new 14th Code of Practise comes into force on the 12th July.
Read more here about the latest adjudication: http://www.phonepayplus.org.uk/for-business/tribunal-adjudications/latest-tribunal-adjudications
Today PhonepayPlus launch their new Vulnerability guidance to help PRS providers avoid consumer harm before launching and while running a service. They designed this guidance to help you take steps in making sure your premium rate service stays compliant with the Code of Practice and maintains the reputation of the PRS industry. PPP have developed the guidance in collaboration with industry members, consumer groups and digital content providers.
To read the guidance please visit: Vulnerability Guidance
PhonepayPlus today announced their 14th Code of Practice, accompanied by a statement and draft procedures. In AIME’s response to the consultation AIME identified, on behalf of membership, over 30 areas of concern or observations on the proposed operation of the Investigations and Sanctions part (part 4) of the 14th Code of Practice.
A majority of AIME input has been accepted and has resulted in either changes to the Code or the supporting procedures. The changes that were not accepted are accompanied by responses from PhonepayPlus that will serve as reference material for any future review of processes.
We are confident that PhonepayPlus has set out to ensure a fair and pragmatic process exists and our observations were mainly in the event that the process went wrong. AIME expects PhonepayPlus to have at its disposal a robust investigation and sanction procedure that targets the individuals and companies that seek to cause damage to consumers at the expense of the well behaved providers that make up AIME’s membership.
Our concerns for members who fund the operation of PhonepayPlus are that the process is economical, legally sound and fair.
In the unlikely event that a member will have a case raised against them, that there is an opportunity for an early settlement akin to the “on the spot” fine for a minor traffic offence.
If the process has gone wrong for a provider, we want to ensure that there is an appeals process to allow for economical review of a case without the need for a judicial review. AIME has successfully won this change amongst others.
We expect the 14th Code to go live in July 2016 after Ofcom and EU consultation. The full PhonepayPlus statement can be read here: