Two new special conditions for Directory Enquiries services

Today PSA are publishing their final statement on their DQ review which sets out two new special conditions on pricing transparency at onward call connection and IVR promotions on inactive geographic numbers.  The statement and responses to the consultation can be found at this link.  Their notice can be found here.

New price cap on 118 numbers

People who call directory enquiry services will be protected from high prices under a new price cap on 118 phone numbers, announced by Ofcom today.

Ofcom have been concerned about directory enquiry prices rising steeply. Some providers charge almost £20 for an average 90-second call. The price charged by the most popular service – 118 118 – for a 90-second call is now £11.23.

Although there are cheaper services available, Ofcom’s research shows that consumers tend to call the numbers they most easily remember.

And while the number of calls being made to 118 services has been falling by around 40% every year, more than a million people in the UK – many of them elderly – still use these services.

The cost of calling many of these services is now well above what people expect to pay. Ofcom’s research estimates that around 450,000 consumers a year are paying £2.4m in total more than they expect for these calls, with some struggling to pay their bills.

So Ofcom is stepping in, by capping the maximum amount a 118 service can charge at £3.65 per 90 seconds. This will bring prices back to 2012 levels, and closer to what people expect to pay.

To allow providers time to adjust their prices and billing systems, the price cap will come into force on 1 April 2019.

A news release is available.

Give PSA your feedback on how they’re doing

At the beginning of March an invite was sent out to Industry for a survey to give feedback on how PSA are doing as a Regulator.

This is your last chance to have your say and give your views. The feedback received will be used as a benchmark for their performance to ensure the needs of the stakeholders are met.

You can give your feedback to PSA by following the link to the survey HERE

PSA Latest Adjudication and PSA priorities Feb 2017

The Tribunal of 6 February 2017 considered one case, concerning an adult video subscription service.

Find further information here: http://psauthority.org.uk/for-business/tribunal-adjudications/latest-tribunal-adjudications 

 

CEO Jo Prowse discusses PSA’s priorities for the next few months including reviewing guidance on consent to charge and research into consumer complaint journeys.

Read the blog here: http://psauthority.org.uk/blogs/2017/january/7-priorities-for-this-quarter

PhonepayPlus releases three updated Guidance documents

In February, PhonepayPlus launched a public consultation on five pieces of Premium Rate Guidance that had been amended or developed afresh AIME executive and board members participated in this consultation resulting in significantly improved documents with the appropriate tone and usability.

Today PhonepayPlus publishes three out of the five pieces of Guidance and a statement following this consultation.

The Guidance documents are:

  1. Advice services
  2. Enabling consumer spend control
  3. Digital marketing and promotion

Yellow highlights in the documents indicate the changed areas.

The remaining guidance; Subscription Services and Method of Exit and still in review following the consultation.