On the 27th March, the PSA provided an update on their site for their Business Plan and Budget that they initially announced to industry in December.
You can find the updates on both their consultation statement and the final document on their consultations page. They have also included all the responses received from across industry for this, which includes aimm’s response on behalf of our members.
Coronavirus calls halt to Forum
We have just been informed by the PSA that in light of the changing situation with coronavirus and the fact that some people are no longer able to travel to Canary Wharf on Thursday, they have decided to cancel the forum. The purpose of the forum was intended to be the first event in their programme of stakeholder engagement on the Code. PSA have said the engagement programme will continue and they will be considering how to best to deliver on this.
They apologise for the short notice and any inconvenience this may cause.
Our workshop on the 18th is still going ahead as planned at this time and is nearly fully booked.
aimm Executive Team
The Phone-paid Services Authority (PSA) has published the discussion document for its Code of Practice review. This is the first opportunity for stakeholders to provide input into the review of the PSA’s regulatory framework.
The discussion document provides an overview of the review and includes a summary of:
- the review’s objectives and scope
- an assessment of the market and consumers’ behaviours, experiences and expectations
- the PSA’s proposed assessment framework
- the PSA’s early thinking on its future regulatory strategy.
aimm will be reaching out to members next week regarding this document and asking for feedback and views. The full discussion document can be found on PSA’s news page.
The Phone-paid Services Authority (PSA) has established a Case Prioritisation Policy and Principles, in order to best focus its resources and efforts in enforcement cases.
“We need to make decisions about the best use of our resources in order to deliver the best outcomes for consumers. This involves making appropriate decisions about which cases to pursue through formal procedures, and which of those cases to prioritise.”
These Principles are outcomes-focussed and aim to ensure that their resources and enforcement approach is targeted to have the greatest regulatory effect.
You can find out more about what this involves by reading the full Principles
PSA proposes extension of regulatory requirements to all call connection services and strengthens requirements
The Phone-paid Services Authority (PSA) has opened a consultation on revised Special conditions for ICSS – third-party services that connect or signpost callers to popular helplines via a premium-rate number.
The proposals are intended to improve the information about these services that is given to consumers, both in search results and on service websites, to make it clearer that they are third parties and that calls via an ICSS may be more expensive than calling the desired number directly.
These proposals follow changes in January 2019 to extend the scope of Ofcom’s Premium Rate Service Condition to include all ICSS within the definition of controlled premium rate services. This extended PSA regulation to all ICSS irrespective of the number range they are operating on. This consultation proposes that the PSA’s Special conditions for ICSS should apply to all ICSS, regardless of number range.
The consultation is open until 10th June 2019. Respondents are advised to use the new PSA consultations response form, available from the PSA website.