PSA adopts new Case Prioritisation Principles

The Phone-paid Services Authority (PSA) has established a Case Prioritisation Policy and Principles, in order to best focus its resources and efforts in enforcement cases.

“We need to make decisions about the best use of our resources in order to deliver the best outcomes for consumers. This involves making appropriate decisions about which cases to pursue through formal procedures, and which of those cases to prioritise.”

These Principles are outcomes-focussed and aim to ensure that their resources and enforcement approach is targeted to have the greatest regulatory effect.

You can find out more about what this involves by reading the full Principles

PSA consultation on revised Special conditions for ICSS

PSA proposes extension of regulatory requirements to all call connection services and strengthens requirements

The Phone-paid Services Authority (PSA) has opened a consultation on revised Special conditions for ICSS – third-party services that connect or signpost callers to popular helplines via a premium-rate number.

The proposals are intended to improve the information about these services that is given to consumers, both in search results and on service websites, to make it clearer that they are third parties and that calls via an ICSS may be more expensive than calling the desired number directly.

These proposals follow changes in January 2019 to extend the scope of Ofcom’s Premium Rate Service Condition to include all ICSS within the definition of controlled premium rate services. This extended PSA regulation to all ICSS irrespective of the number range they are operating on. This consultation proposes that the PSA’s Special conditions for ICSS should apply to all ICSS, regardless of number range.

The consultation is open until 10th June 2019. Respondents are advised to use the new PSA consultations response form, available from the PSA website.

Two new special conditions for Directory Enquiries services

Today PSA are publishing their final statement on their DQ review which sets out two new special conditions on pricing transparency at onward call connection and IVR promotions on inactive geographic numbers.  The statement and responses to the consultation can be found at this link.  Their notice can be found here.

Give PSA your feedback on how they’re doing

At the beginning of March an invite was sent out to Industry for a survey to give feedback on how PSA are doing as a Regulator.

This is your last chance to have your say and give your views. The feedback received will be used as a benchmark for their performance to ensure the needs of the stakeholders are met.

You can give your feedback to PSA by following the link to the survey HERE

PSA priorities for first quarter of 2017

PSA logo

 

PSA have just released their set priorities for the next 3 months.

Among them are implementing and monitoring Special conditions for online competition and online adult services, undertaking research into consumer complaint journeys, looking at market trends and assessing the effectiveness of sanctions.

For the full article please read:  7 PRIORITIES