Today PSA are publishing their final statement on their DQ review which sets out two new special conditions on pricing transparency at onward call connection and IVR promotions on inactive geographic numbers. The statement and responses to the consultation can be found at this link. Their notice can be found here.
People who call directory enquiry services will be protected from high prices under a new price cap on 118 phone numbers, announced by Ofcom today.
Ofcom have been concerned about directory enquiry prices rising steeply. Some providers charge almost £20 for an average 90-second call. The price charged by the most popular service – 118 118 – for a 90-second call is now £11.23.
Although there are cheaper services available, Ofcom’s research shows that consumers tend to call the numbers they most easily remember.
And while the number of calls being made to 118 services has been falling by around 40% every year, more than a million people in the UK – many of them elderly – still use these services.
The cost of calling many of these services is now well above what people expect to pay. Ofcom’s research estimates that around 450,000 consumers a year are paying £2.4m in total more than they expect for these calls, with some struggling to pay their bills.
So Ofcom is stepping in, by capping the maximum amount a 118 service can charge at £3.65 per 90 seconds. This will bring prices back to 2012 levels, and closer to what people expect to pay.
To allow providers time to adjust their prices and billing systems, the price cap will come into force on 1 April 2019.
A news release is available.
Liz Ayto, Head of Finance of Fonix, has today been announced as one of the top 100 most influential Black, Asian Minority Ethnic (BAME) leaders in the UK tech sector. The list, produced by board appointments firm Inclusive Boards, will be released today at the House of Commons as part of the official launch of the Inclusive Tech Alliance.
The Alliance has been set up in response to new research by Inclusive Boards that will show the sector is significantly lagging behind others on diversity within senior leadership. The founder of the Inclusive Tech Alliance (ITA), Samuel Kasumu, who is also a member of the Prime Minister’s Race Disparity Advisory Board said:
“Technology is increasingly playing an important role in driving our economy and there is a great need to ensure that everyone can fully participate in the jobs and opportunities technology brings. Liz Ayto and others featured in this list today are role models that will inspire the next generation, and hopefully help to improve diversity within the sector.”
Liz’s listing is testament to the fantastic work that she does for Fonix, Grabyo Limited and Grabyo Inc. In particular, her nomination focused upon her role within senior management teams and her invaluable experience and insight when it comes to shaping strategy. Liz also manages other employees in the Fonix and Grabyo finance teams, and has shown impressive leadership and dedication to their personal development.
“It’s a privilege to be recognised for the work that I do for Fonix and Grabyo, and it’s also brilliant to be able to represent BAME leaders in tech. Inclusive Boards does such important work to promote diversity in the workplace, and this is can only benefit the technology sector when it comes to attracting the best leaders and creating the fairest working environments.”
Those featured in the top 100 include senior leaders from Facebook, LinkedIn, IBM, Twitter and financial services firm EY. Judges include Tim Sawyer CBE (COO, Innovate UK), Sandra Kerr OBE (Race Equality Director, Business in the Community), and Catherine Muirden (Director of HR, Co-Op Foods).
Insights into PSA regulation: investigations and enforcement
Do you find our investigations and enforcement procedures confusing? Not sure what to do when we contact you about your service?
Then this seminar from PSA is for you.
It will take you through informal and formal investigations, the distinction between the two, the supporting procedures and our Code enforcement procedures.
So that if PSA enquire about your service, you’ll be clear on what you need to do.
There will be plenty of opportunities for questions too.
Spaces are limited so book yours now to avoid disappointment! BOOK HERE
Time: 29 November 2017, 13:00 – 16:00
Location: PSA, 40 Bank Street, London, E14 5NR
On the 7th and 8th November in London you will be provided with the essential opportunity for progressive digital publishers to get to grips with the issues that will drive profitability in an attention economy.
AIME Members can claim their 10% discount by using the code provided in the event information pack.
Key topics to be discussed include:
- The challenges of product development
- New monetisation models
- Advertiser needs
- Data complexity
- Audience engagement
We are pleased to announce that our MD Rory Maguire will be speaking at the Convention on the 8th November, and we will then welcome key speaker Richard Reeves from the AOP to address audiences at our Power50 Conference the following day.
Richard Reeves is leading the evolution of the AOP, providing a voice for the online publishing industry, through his role as Managing Director. He is responsible for the operational management of the digital trade body, as well as delivering a programme of targeted initiatives, research, and events.
Richard has worked within the media and advertising industry for more than 30 years, holding senior roles across a variety of sectors including publishing, broadcast, events, digital content, and digital vendor technology businesses.
Having worked with a number of leading UK and international publisher brands – starting at Centaur Communications in the mid eighties – Richard has gone on to work with Dennis Publishing, News International, and the FT, and also held positions at National Geographic and Turner Broadcasting.
Richard later transitioned from his senior sales management role within the broadcast division of CNN International to lead the roll out of CNN.com to international markets, becoming CNN’s first dedicated digital resource outside of the US.
Subsequently, Richard joined the – then – embryonic C Squared Networks to launch the widely respected international events series ‘The Festival of Media.’ After four years expanding the festival into multiple regions, Richard was responsible for establishing the European operations of leading technology businesses, looking to extend beyond the US.
Prior to his appointment by the AOP to Managing Director, Richard has been a consultant to a number of businesses – of which the AOP was one.