Ofcom

Annual licence fees for mobile operators

Posted on by Andrea Putnam-Moorcroft

Ofcom has today set the annual licence fees that mobile operators will pay for 900 and 1800 MHZ spectrum, from 31 January 2019.

The operators use these spectrum bands to provide mobile voice and data services, using a mix of 2G, 3G and 4G technologies.

In June, Ofcom published a consultation on the proposed licence fees that should apply for these spectrum bands. Following consideration of the responses, they have concluded that the appropriate ALFs for these bands (expressed in April 2018 prices) are:

  • 1.093m per MHz of 900 MHz spectrum; and
  • £0.805m per MHz of 1800 MHz spectrum

Ofcom are also consulting on the level of annual licence fees that should apply for the 40 MHz of spectrum in the 3.4 GHz band, and 80 MHz in the 3.6 GHz band, that are licensed to UK Broadband, which is owned by Hutchison 3G UK Limited.

Ofcom have proposed that the fees for both 3.4 GHz and 3.6 GHz spectrum would be £0.358m per MHz.  The consultation runs until 11 February 2019.

New price cap on 118 numbers

Posted on by Andrea Putnam-Moorcroft

People who call directory enquiry services will be protected from high prices under a new price cap on 118 phone numbers, announced by Ofcom today.

Ofcom have been concerned about directory enquiry prices rising steeply. Some providers charge almost £20 for an average 90-second call. The price charged by the most popular service – 118 118 – for a 90-second call is now £11.23.

Although there are cheaper services available, Ofcom’s research shows that consumers tend to call the numbers they most easily remember.

And while the number of calls being made to 118 services has been falling by around 40% every year, more than a million people in the UK – many of them elderly – still use these services.

The cost of calling many of these services is now well above what people expect to pay. Ofcom’s research estimates that around 450,000 consumers a year are paying £2.4m in total more than they expect for these calls, with some struggling to pay their bills.

So Ofcom is stepping in, by capping the maximum amount a 118 service can charge at £3.65 per 90 seconds. This will bring prices back to 2012 levels, and closer to what people expect to pay.

To allow providers time to adjust their prices and billing systems, the price cap will come into force on 1 April 2019.

A news release is available.

New rules to combat high call costs from 070 numbers

Posted on by Andrea Putnam-Moorcroft

Ofcom have stated that phone users will be protected from high charges for calling ‘070’ numbers – which are often mistaken for mobiles, but cost much more to call.

Ofcom will be placing a cap on 070 numbers which will be aligned with the existing cap set by Ofcom for calls to mobile numbers – currently around 0.5 pence per minute.

Before the new price cap is introduced, providers who offer 070 number services may need to change the way they run their businesses, to comply with the new rules. This may include changing their billing systems and contacting their customers, or even moving to a different number range. So there will be a 12-month implementation period to make these changes before the new price cap comes into effect.

Full details from the Ofcom press release is available for information

Review of the 070 number range

Posted on by Andrea Putnam-Moorcroft

Ofcom has today published a draft statement on the regulation of telephone numbers beginning with 070, following a review of this market.

070 numbers are designed to be used as a ‘follow me’ service, where calls are diverted from one number to another, so the person being called can keep their own number private.

Ofcom has found that 070 numbers are often mistaken for mobile numbers, which can lead to bill shock, as the prices for calling these numbers are usually much higher than they are for calling a mobile number.

Ofcom have provisionally decided to set a cap on the wholesale termination charge for calls to 070 numbers, which would be aligned with the existing regulated cap set by Ofcom for mobile numbers – currently around 0.5 pence per minute.

16/8/18

Ofcom publishes best and worst broadband and phone service quality data

Posted on by Andrea Putnam-Moorcroft

Ofcom today publishes research revealing which broadband and phone companies are falling short in serving their customers, and those who are setting a strong standard for satisfaction.

Our comprehensive survey of telecoms customer service shows how each major provider performs on measures including customer satisfaction, complaints and call waiting times. It also shows how likely customers are to recommend their provider to a friend.

The report provides vital insights into what level of service phone and broadband users can expect, helping them shop around for a provider that meets their needs.

A news release is available summarising the findings.