We would like to introduce you to Telecom2, one of our Fixed Line providers, and also a long standing member of our Board.
We interviewed Rob Johnson the Chairman for Telecom2 and he told us they are a technical development operation specialising in telecoms and billing, and their clients include TV companies and Premiership Football Club!
You can read the full interview here: Telecom2 Spotlight Member Feature
Ofcom today publishes research revealing which broadband and phone companies are falling short in serving their customers, and those who are setting a strong standard for satisfaction.
Our comprehensive survey of telecoms customer service shows how each major provider performs on measures including customer satisfaction, complaints and call waiting times. It also shows how likely customers are to recommend their provider to a friend.
The report provides vital insights into what level of service phone and broadband users can expect, helping them shop around for a provider that meets their needs.
A news release is available summarising the findings.
Rory Maguire, MD of AIME will be speaking to audiences over the course of the 3 days at World Telemedia on various topics. Come and have a listen if you are around.
Tuesday 18th October
17.30 – Keynote – The Growing Importance of VAS to MNO’s
18.30 – UK Telemedia “State of the Nation”
Wednesday 19th October
12.00 – Carrier Billing to engage and convert
18.15 – Workshop – Managing Consumers
Thursday 20th October
15.30 – Regulation – One size does not fit all