phone charges

Refund Statement for phone-paid industry released

Posted on by Andrea Putnam-Moorcroft

We are pleased to announce that after working closely with our membership across the value chain aimm have now produced our Refund Statement for use by industry.

This refund statement has been created and agreed by members of aimm who work across industry including the MNO’s to provide a template statement fit for purpose for those who may wish to use this within their business for customer refund queries. Created September 2021

View the Refund Statement on our website: https://aimm.co/wp-content/uploads/2021/09/Refund-Statement-Sept21.pdf

aimm and PhoneCharges.org nominated for Meffy Award

Posted on by Andrea Putnam-Moorcroft

 

We are very pleased to announce that aimm have been nominated in the Meffy Awards 2021. The nomination falls under the category of Protecting the Mobile Customer for the launch of PhoneCharges.org.  Voting starts for MEF members on the 11th Feb. Winner will be announced on the 23rd February.

We are delighted that the value of PhoneCharges.org has already been recognised in this way and we look forward to continuing to offer and evolve this free service, allowing consumers to investigate unknown phone charges, identify who has charged them and find out how they can resolve their queries.