Member News

Enarpee Services are the World experts in Regulatory Advice, Due Diligence, Compliance and Product & Service Audits for Companies utilising Premium Billed Mechanisms in support of their services to Consumers.

Since their launch in 2006, Enarpee have evolved to become the UK’s largest Independent Regulatory and Compliance Support Services Company.

We will test and evaluate your service and ensure it meets all the necessary requirements, all messages and verifications are in place etc.

We have an extensive range of clients that we work with on an ad hoc and retained basis:

• Network Operators
• Level 1/Technology Aggregators and Providers
• Level 2 Content Providers and Marketing Companies
• Broadcasters
• Affiliate Marketers

Meet the Team:

Neil Penny – founding Enarpee Services in 2006, Neil has 34 years of Systems and Telecoms experience. This includes 10 years in HM Forces (Army) where he specialised in secure data and radio communications.

Paul Craig – Paul joined Enarpee in 2009 and has over 27 years senior management and board level experience in the telecoms industry.

Nicki Humphries – As the Company Financial Controller Nicki has over 15 Years of Commercial Finance Experience. For the last 4 years, Nicki has been managing and auditing the accounts for Enarpee Services.

Kirsten Calland – Kirsten is Enarpee Service’s Head of International Operations and has a wealth of experience gained over many years working in the Telecoms Industry.

            

Services Offered by Enarpee include

Broadcast Support – Compliance Management and Support for Companies providing services in the Broadcast Sector – Whether you are providing a Participation and Quiz TV Service or you are promoting a competition, we can verify compliance and authenticate any interactive voting services. We have provided this support for one of the world’s largest broadcasters, to some of the smallest. Enarpee are regularly a first port of call for Channels and TV stations that wish their Process and Services to be fully audited in Compliance with Ofcom requirements. Come and speak to us about your specific assistance needs and we’ll be delighted to help you.

Product Testing – We will test and evaluate your service and ensure it meets all the necessary requirements, all messages and verifications are in place etc. This service is available in every territory we operate.

Product/Service Audits – A comprehensive & detailed review and audit of your products or services to check for regulatory, legal and code compliance with recommendations as required ensuring full compliance.

Crisis Management – Timely practical advice and assistance when problems arise with any aspect of your service offerings. Available when you most need it.

Telecoms & Gaming Regulatory Service – Clients receive up to date briefings, interpretation and advice on regulatory developments from all Government Agencies, Regulators and Network Operators.

Compliance Representation – In the event that you have issues, we can either act on your behalf, compiling your initial case and response to the regulator in a professional manner in order to defend or mitigate the issue, or we can work alongside any existing legal team you may have employed. In addition we will manage Appeals and plan contingency arrangements. Check out our ‘Legal Services’ tab at the top of the page, to see more information about our own Legal Partner team.

Learn more about their Services

 

The Payforit Management Group has been considering ways to improve the way that the Payforit Scheme is implemented and to find ways to help merchants and APIs grow their businesses through quicker and easier processes.

As part of this exercise a simplified trials process has been developed which speeds up the time from idea to inception but loses none of the protections required to ensure that customers have a safe and enjoyable journey.

This process has 3 priorities:

1)      Embed PhonepayPlus Code 12 and other relevant  principles

2)      Protect the consumer from harm

3)      Reduce the time taken to get a service to trial

 

The process itself relies on the submission of full documentation prior to an application.  The current process of discussing and then documenting will be replaced by a sequence which enables the Payforit Management Group to confirm quickly that the proposal is compliant with PhonepayPlus Code 12 and the Payforit terms as well as ensuring that the due diligence and risk control processes are robust.  This sequence involves submission and review of the trial mock-up, screen prints and the trial form.  Once these have been cleared the trial information will be published on the Payforit website.

The Payforit Management Group Secretariat will work with APIs to ensure that the documentation is complete and processed in a timely manner by the Payforit Management Group.  Early validation by the Secretariat will reduce the number of non-compliant proposals being submitted to the Payforit Management Group.

Many of the issues that cause harm to customers only become obvious during a trial and are evidenced by conversion rates and customer care reports.  As long as the preparation for the trial have been aligned to the relevant rules and controls laid out clearly as part of the process, the Payforit Management Group feels that the information can be gathered first before firm submissions are presented for sign off.

Currently the time taken from inception toimplementation for a new service can be far too long.  This drag has been instrumental in holding back the growth and development of the Payforit scheme and so by removing barriers to progress the Payforit Management Group is confident that speed can be introduced into the process without compromising either regulatory compliance or customer care.  There will be no watering down of the service trial conditions but the way they are addressed and implemented will be changed to reflect the need to move quickly to take advantage of commercial and technological developments.

The Payforit Management Group supports commercial growth in Charge to Mobile and as such has contributed resources to improve the infrastructure around bringing services to market.  By automating the sequence within strict guidelines and having an efficient processing service within the Secretariat support structure the Group is confident this will provide a significant improvement in the journey from mind to market.

Please contact secretariat@payforituk.co.uk for the trial process document.

 

txtNation has absorbed Manchester based mobile messaging company, PushMobileMarketing Ltd in a move that sees Paul Adams, PushMobileMarketing Managing Director appointed as Head of Messaging at txtNation.

This comes as part of the award-winning mobile billing and messaging provider’s push to scale up its mobile messaging division.

PushMobileMarketing provides both UK and Global SMS termination through stable and secure quality routing options, offering access to 800+ mobile operators around the world.

As txtNation’s newly appointed Head of Messaging, Paul brings a wealth of experience and a solid reputation to txtNation, allowing the business to offer increased service levels to its already blossoming client base. Previous to PushMobileMarketing, he has had roles across wholesale voice and telecoms.

Michael Whelan, CEO of txtNation commented “The demand for SMS messaging is rising. This combined with our platform, analytics and commercial improvements across our core messaging mix of SMS, HLR and USSD, it’s a very exciting time. We have absorbed PushMobileMarketing and have are delighted to bring Paul on-board, benefiting from his experience and vast industry knowledge.”

Paul Adams, txtNation’s new Head of Messaging commented “After speaking with Michael and spending time at txtNation’s head office, the vision that he and the rest of the business have for messaging made it an easy decision to join the team and help deliver results with the new dedicated bulk SMS division.”

In response to the growing use of mobile internet in Ireland, txtNation has launched its optimum mobile billing solution for the mobile web, ‘Single-Click’ payments. The new service enables customers to pay with one click, being charged to their phone bill or pre-paid credit.

With a population of over 4.5 million, Ireland currently has a smartphone penetration of 53%, compared to 39% in late 2012. On top of this, more than one in for people in Ireland has access to a tablet, driving commerce on devices.

Recent statistics also show that 82% of 18-24 year olds in Ireland own a smartphone, compared to 79% of 25-35 year olds and 29% of over 55s. 18-35 year olds are a key demographic for mobile payments, highlighting the opportunity for business growth through m-commerce.

txtNation enables mobile payments in Ireland in partnership with the mobile networks; Vodafone and O2, providing the interface as a gateway to the platform via mobile operator billing. Merchants are able to customise the payment window to suit the rest of their website.

This follows the launch of ‘Single-Click’ payments in Sweden and the UK and is part of the award-winning company’s push to provide optimum mobile billing solutions for the mobile web in a number of countries.

txtNation’s Irish ‘Single-Click’ mobile payment solution detects the user’s mobile number through MSISDN forwarding, then accessed on a mobile web connection. This then enables the customer to click one button to pay.

Michael Whelan, txtNation CEO said “We are delighted to be able to offer ‘Single-Click’ billing in Ireland. Mobile web optimised payment solutions are key to growth through mobile as they offer the best possible customer experience, greatly increasing conversion rates.”