Ofcom today publishes research revealing which broadband and phone companies are falling short in serving their customers, and those who are setting a strong standard for satisfaction.
Our comprehensive survey of telecoms customer service shows how each major provider performs on measures including customer satisfaction, complaints and call waiting times. It also shows how likely customers are to recommend their provider to a friend.
The report provides vital insights into what level of service phone and broadband users can expect, helping them shop around for a provider that meets their needs.
A news release is available summarising the findings.