Some improvements are felt necessary to the PhonepayPlus regulatory process to ensure an efficient and proportionate response to consumer enquiries.
Action taken so far
– AIME has tabled 53 issues over past 12 months; 39 resolutions
– PP+ Investigation process published
– Programme of meeting for L1s to now cover DDRC
– Further data on complaints to be published quarterly
– ILP workshops launched to examine AIME suggestions on Polluter Pays; 30 day withhold rule; and contractual issues around suspension of services by L1
– Positive meeting on 27th Nov;
Action Plan to Resolve
– Discussion around 12th code review, digital marketing guidance, spend caps and request for information
– Setup appropriate intelligence sharing arrangements between the regulator and industry to facilitate a rapid response to consumer harm
– Regulatory Roundtable to continue to meet to indentify and work through issues
