Unloc chooses C3’s Fusion IVR for its ‘competitive edge’

Unloc, a specialist in cloud-based industry solutions, is using C3’s Fusion IVR Software to develop new services for its target markets in Real Estate, Education, Healthcare, Hospitality, Banking, Insurance and Retail.

Unloc, whose name stands for Universal language of communication, specialises in Vertical Applications as Service ( VaaS ) solutions that improve business processes within specific industry segments.

Deploying its vertical applications worldwide is a strategy that Unloc is committed to.

The company is currently using Hosted Fusion IVR to develop a unique self-service application for its customers in the UK Real Estate market, which will be rolled out to the United States, Australia, New Zealand, Singapore and Dubai.

“With Fusion IVR, it is easy to design advanced call applications and make changes to any existing services,” said Anand Babu – Product Development Manager.

“The software supports us in getting our innovative applications to market quickly, ensuring that our clients always remain one step ahead of the competition.”

Fusion is a game-changing IVR scripting tool that makes it possible to design advanced IVR services within minutes, using the intuitive drag and drop tool and extensive function ( node ) library to establish the call flow.

“We are all praises for Fusion IVR, for its seamless integration with third party voice and SMS gateways. We will be recommending C3 and Fusion to our own clients for voice-based self-service.”