Member News

AIME Sponsor Member Oxygen8 has launched Oxygen8PAY, a PCI compliant e-commerce, mobile and IVR card payment solution designed to simplify merchants’ card payment operations through a range of communication channels.

Complementing and integrating with Oxygen8’s current portfolio of products, such as mobile marketing platform Evolve and its Web Page Builder tool, Oxygen8PAY provides a full service proposition to businesses looking to engage with customers across multiple channels.

The solution creates a quick and easy method of paying for products without the need for costly human resource. As a PCI compliant solution, Oxygen8PAY also holds a highly robust infrastructure with established policies and processes in place to ensure optimal security.

Commenting on the launch, Maria Grant, Head of Product Development at Oxygen8 said: “We are delighted to be enhancing our product portfolio with the launch of Oxygen8PAY, which offers customers a complete and incredibly feature-rich payment proposition. The solution will introduce significant benefits to merchants, ranging from improving the measurement of ROI to full visibility of real-time reporting on transactions. It will also minimise human error and improve consumer confidence, which will help improve brand reputation.”

Oxygen8PAY includes:
• A flexible and scalable cloud platform: Oxygen8PAY can be integrated with existing payment solutions quickly and easily. The low set-up costs and high levels of stability ensure that merchants are provided with a cost-effective and reliable platform

• Multi-device capabilities: Businesses can view Oxygen8PAY on the move. The platform is not only viewable on a desktop, but is also available on a mobile device and tablet, making the solution easily accessible at any time

• Trusted global payments: Oxygen8PAY has the capability to authorise and settle card payments promptly from anywhere in the world, increasing global reach

• Real-time dashboard: Oxygen8PAY’s dashboard, which can be viewed on any device, provides quick and easy analysis of transactions, meaning that businesses can measure ROI in an efficient and timely manner

Oxygen8 has the capacity to help businesses add new payment channels to existing services efficiently, providing support through the application, set up and implementation process.

IMImobile, a global provider of end-to-end mobile engagement software and solutions to telecom operators, enterprises and media companies, is partnering with O2 to launch #TweetServe, a new innovative Twitter based customer service offering from O2.

Believed to be a world first in the mobile operator world, #TweetServe merges the mobile and social channels to allow O2 customers to use Twitter for a range of customer service enquiries. The new service, developed in partnership with Telefónica, forms part of IMImobile’s wider multi-channel contact strategy solution offering, which is focused on enabling customer self-care services to help mobile operators and enterprises reduce operational costs of in-bound calls into call centres whilst increasing loyalty and improving customer satisfaction.

With a fundamental shift of consumer behaviour, companies now need to take the next step into digitally led Customer Service in order to make it easier for customers to interact with a business. #TweetServe is O2’s response to this change in consumer behaviour, forming part of their customer service transformation and call avoidance strategy, which has already achieved a redu

ction of one million voice calls per month compared to two years ago.
“With our customers’ expectation of customer service fundamentally changing and with the largest number of Twitter followers across mobile operators in the UK, we are excited to keep pushing the boundaries of social media.” said Feilim Mackle, Sales and Service Director at Telefónica UK.

#TweetServe is available to Pay Monthly and Pay & Go customers in the UK. After completing a simple and secure sign up process, custome

rs can send hashtag commands via Twitter’s Direct Messaging ( DM ) functionality to gain instant access to the most common customer service enquiries, such as balance enquiries for texts, minutes, data usage or future upgrade information.
Jay Patel, CEO of IMImobile explains: “We are excited to have developed #TweetServe in partnership with Telefónica. The service for

ms part of the next generation of digital customer services, delivering easy and direct access to the most common service requests. We are committed to keep supporting Telefónica as they transform their digitally led customer service strategy.”

To find out more about #TweetServe please visit www.imimobile.com/twitterselfcare

 

As a part of a push to increase global reach with its mobile billing and messaging solutions, txtNation is now connected in Uruguay, enabling businesses to accept mobile payments in the country.

With a population of around 3.3 million, Uruguay is a comparatively small country, however, it is a regional leader in both fixed and mobile telecoms, with a mobile penetration of more than 150%. Figures from the World Bank show that Uruguay’s GDP per capita reached $13,866 in 2011.

Internet users in Uruguay are moving to mobile at a high rate, especially compared to other countries in South America. According to the Unidad Reguladora de Servicios de Comunicaciones ( URSEC ), mobile broadband use in Uruguay is has been greatly increasing in recent years, with 5 million mobile connections in the country in December 2012, a 5% increase on the previous year.

txtNation can now offer mobile operator billing across the networks Ancel, CTI and Movistar with customer price points / tariffs available across 10.000 To 27.000 UYG. The new shortcode for Uruguay has been added to txtNation platform and is live now.

Ashley Cross, COO at txtNation explains: “We are delighted to announce our connectivity in Uruguay. We will now be looking to introduce current and clients into that market. Mobile use in Uruguay is still growing, so this is a great opportunity for businesses to reach new customers.”

This follows a successful year of increasing connectivity on a global scale for txtNation, as the award-winning provider of mobile billing and messaging solutions has launched direct operator billing in Switzerland and Belgium as well as connecting in various countries around the world.

Global Radio, the UK’s largest commercial radio company has partnered with Square1 Communications to launch Radio’s biggest competition, Who’s on Heart’ on Heart FM in 2014.

Listeners can win one of three big cash prizes by identifying the three secret celebrity voices played on Global’s Heart Network. For one lucky listener, naming all three secret celebrities will win them the big cash jackpot which starts at £30,000 and increases each time the game is played.

The Premium Rate IVR system used for Who’s on Heart was developed by Square1 Communications and handles the knowledge, judgement and skill requirement of the Gambling Commission on the phone line, meaning that the message given out on the radio is simpler and cleaner for the listener to grasp. Joel Stern, Commercial Manager at Global Radio said “We have worked with Square1 on a number of projects previously but Who’s on Heart in 2014 promises to be the biggest IVR competition we have run on Premium Rate to date. We are delighted with the bespoke platform they have built for us and are certain it will improve the revenue potential from this competition.”

The competition will run 6 days a week from Monday 6th January until all three secret celebrities have been identified.

Oval Insurance Broking has been awarded National Broker of the Year at the 2013 Insurance Times Awards, which were held on Tuesday 3rd December 2013 at the Battersea Evolution in London.

Peter Blanc, Oval Group CEO commented “It marks a really important milestone for us as a business – we’re now a joined up, fully formed national broking business and we’re seen as such by our peers in the industry……something for us all to be proud of.”

The Insurance Times Awards are described as one of the biggest events in UK General Insurance, with over 1400 industry members present. The awards recognise the achievements of Brokers, Insurers and Service Companies to the Industry and winners are chosen by an independent panel of judges, chosen for their experience and expertise.

The National Broker of the Year award recognises excellence, business resilience and innovation on a UK wide basis and how brokers use their national footprint and resources word to improve efficiency, value and service.

About Oval Insurance Broking 

With offices across the UK, Oval Insurance Broking (Oval) is the specialist insurance and advisory partner of choice for thousands of organisations and individuals across a range of disciplines and industry sectors.

From general insurance to sector-specific requirements, the strength of Oval lies in designing bespoke, dynamic and competitive risk solutions that fit your needs.  Our insurance and risk specialists take the time to understand those needs, simplifying risk to deliver a consistently innovative, high standard and high performance service that adds value, capability, agility and competitive edge to your business.

For more information, visit us at www.theovalgroup.com