PSA Consultation on revised guidance on Consent to Charge – aimm response

The Phone-paid Services Authority (PSA) is consulting on new General Guidance for Consent to Charge mechanics within the phone-paid services industry.

This guidance is intended to ensure that standards of payment/consent platform security remain high throughout the phone-paid services market. It will help networks and phone-paid service providers by clarifying the PSA’s expectations in this area.

The guidance covers three key areas:

  • why informed and robust consent is important
  • expectations around informed consent and consumer purchase journeys
  • expectations around robust payment and verification platforms.

The PSA has developed the guidance in order to address consumer and industry concerns in this area. Over 90% of complaints made to the PSA in the past few financial years have been about phone-paid subscription services, a significant proportion of them citing consent as an issue.

PSA worked with the mobile networks and an independent security consultancy to test the security of platforms. The results and recommendations from this testing offered detailed recommendations for improving platform security, and, in parallel, has assisted PSA to develop this proposed guidance.

aimm worked with members to gather feedback to this consultation, and submitted a considered response.