aimm has been successfully representing members’ interests to key regulators since 1995. aimm is at the forefront of regulatory change, ensuring that Members’ collaborative views on regulation are heard. aimm analyses every consultation released to check whether Member’s businesses could be affected and will then organise and deliver a response to the regulator, after member’s views and responses are collaborated. When a new consultation is released aimm will reach out to its members to call for feedback before delivering a considered and measured response.

  • 04/02/2020 PSA Consultation on revised guidance on Consent to Charge – aimm response

    The Phone-paid Services Authority (PSA) is consulting on new General Guidance for Consent to Charge mechanics within the phone-paid services industry.

    This guidance is intended to ensure that standards of payment/consent platform security remain high throughout the phone-paid services market. It will help networks and phone-paid service providers by clarifying the PSA’s expectations in this area. The guidance covers three key areas:
    • why informed and robust consent is important
    • expectations around informed consent and consumer purchase journeys
    • expectations around robust payment and verification platforms.
    The PSA has developed the guidance in order to address consumer and industry concerns in this area. Over 90% of complaints made to the PSA in the past few financial years have been about phone-paid subscription services, a significant proportion of them citing consent as an issue. PSA worked with the mobile networks and an independent security consultancy to test the security of platforms. The results and recommendations from this testing offered detailed recommendations for improving platform security, and, in parallel, has assisted PSA to develop this proposed guidance. aimm worked with members to gather feedback to this consultation, and submitted a considered response.
    Date Opened
    14th August 2019
    Deadline
    October 2019
  • 04/02/2020 PSA 2nd Consultation on changes to regulatory framework of ICSS – Annex B

    The proposals are intended to improve the information about these services that is given to consumers, both in search results and on service websites, to make it clearer that they are third parties and that calls via an ICSS may be more expensive than calling the desired number directly.

    These proposals follow changes in January 2019 to extend the scope of Ofcom’s Premium Rate Service Condition to include all ICSS within the definition of controlled premium rate services. This extended PSA regulation to all ICSS irrespective of the number range they are operating on. Initial deadline for consultation responses was June 2019, but this was extended to October 2019 due to additional updates and changes added by PSA. aimm worked with members to gather feedback and then submitted a considered view to this consultation. This is the annex that was created due to the additions presented by the PSA.
    Date Opened
    29th April 2019
    Deadline
    October 2019
  • 04/02/2020 PSA Consultation on Charges to Regulatory Framework of ICSS – aimm response

    The proposals are intended to improve the information about these services that is given to consumers, both in search results and on service websites, to make it clearer that they are third parties and that calls via an ICSS may be more expensive than calling the desired number directly.

    These proposals follow changes in January 2019 to extend the scope of Ofcom’s Premium Rate Service Condition to include all ICSS within the definition of controlled premium rate services. This extended PSA regulation to all ICSS irrespective of the number range they are operating on. Initial deadline for consultation responses was June 2019, but this was extended to October 2019 due to additional updates and changes added by PSA. Please see annex B for further information. aimm worked with members to gather feedback and then submitted a considered view to this consultation
    Date Opened
    29th April 2019
    Deadline
    October 2019
  • 04/02/2020 PSA Guidance on the Retention of Data Consultation – aimm response
    In this consultation, PSA put forward proposals to clarify the PSA’s expectations as to how long providers will retain certain types of Relevant Data, including personal data, so that the PSA can request such data in the event of an investigation into the service or provider. This is in light of changes in May 2018 to UK legislation concerning the protection and processing of personal data. aimm worked with members to get feedback from across the industry and submitted a considered response.
    Date Opened
    6th February 2019
    Deadline
    3rd April 2019
  • 20/05/2019 PSA Guidance on Phone Paid Subscription Services – aimm response
    The PSA has undertaken a review of the regulatory framework underpinning phone-paid subscriptions to assess its effectiveness and identify whether and what changes are required to address the issues without inadvertently impacting on those services that are already operating effectively. On the 4th April The Phone-paid Services Authority (PSA) published an addendum to its consultation on changes to the regulatory framework for phone-paid subscription services. They also extended the deadline for responses to this consultation. aimm submitted their response based on Members feedback by the deadline.
    Date Opened
    19h April 2019
    Deadline
    15th May 2019
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