Location ITV offices, London
Time 10.00 - 11.30
In our effort to ensure that we address the industry issues that surround the lack of consumer understanding of micropayments services, our new working group has been formed. In parallel the group will encourage the standardisation of great working practices within the member base, to allow our external communications to focus on promoting the excellent results being achieved in an environment that protects the consumer. The group will focus on remedying the lack of education for the public on their interactions with payment mechanics, by providing accessible information which will reduce the damage done to the industries reputation by negative or false PR. It will also look to standardise customer care processes across the membership and offer support and knowledge to all customer care operatives with templated information and industry agreed practices for provision to their customers. This will be the first meeting of our new working group and will be an opportunity to provide input and help identify issues that this group will seek to resolve in a collaborative environment. Places for this meeting are limited and will be given on a first come first served basis. If you wish to attend this working group please contact aimm to reserve your seat.