ICSS Consultation – Members Workshop
Location Virtual online Workshop
Time 10:30 - 11:30
aimm is running a Members Workshop next Tuesday 21st March at 10:30 – 11:30 to get feedback on the PSA ICSS consultation to form the basis of our response.
The PSA reviewed the consumer experience of ICSS (Information, Connection and Signposting Services) over a period of 12 months and as such are proposing to amend the Code to:
- reduce detriment associated with consumer misunderstanding
- limit detriment caused by high call costs
- reduce the risk of forced cut-offs that result in consumer detriment.
In 2019, ICSS Special conditions were strengthened and applied to ICSS operating on all number ranges.
If you would like to attend this workshop please reserve your space by contacting the aimm team