This template can be used to assist your organisation in complying with the Ofcom Statutory Instrument; ‘The Regulation of Premium Rate Services Order 2024’ around Vulnerable Persons. It can also help you to ensure that Vulnerable Persons are considered in each element of your service offering.
The new SI includes legislation around the provision of phone-paid services to Vulnerable Persons and seeks to reduce consumer harm to those who may be classed as vulnerable. Our guidance and template are to assist industry with compliance to the Ofcom Statutory Instrument (SI); “Regulation of Premium Rate Services Order 2024” in regards to Vulnerable Persons.