The new SI includes legislation around the provision of phone-paid services to Vulnerable Persons and seeks to reduce consumer harm to those who may be classed as vulnerable. Our guidance and template are to assist industry with compliance to the Ofcom Statutory Instrument (SI); “Regulation of Premium Rate Services Order 2024” in regards to Vulnerable Persons.
This Vulnerable Persons documentation is provided on an advisory basis and is for guidance only. aimm cannot be held responsible for ensuring that Vulnerable Persons are treated appropriately by your organisation. It is the responsibility of each individual organisation to ensure they comply with Ofcom regulations.