Consumer Education Working Grop

This meeting will focus on the continued importance of improving customer care, and the consumer journey. We will be looking at the opportunities of updating touch points for consumers, allowing for better access to the information and the customer care they need to resolve queries and issues quickly.

Agenda:

• Phonecharges.org review to ensure the information is up to date and easily understood
• Review of education material and update where needed
• Forum presence: Can we create a forum presence that directs consumers to correct information and help solve their queries
• Customer Care Best Practice: Review and update the existing white paper

If any aimm Members wish to attend please contact the aimm team to book your seat.