aimm welcomes new Board members

This year we said goodbye to a couple of Board members, who moved onto to new opportunities. They had been a part of aimm for many years and have during their time on the Board, been a great support and have helped shape our direction, so thanks to them for all their help.

Although it was sad to see them go we are pleased to welcome our new Board members who have stepped up to replace them, and look forward to working with them over the next couple of years.  Both our new Board members are from the companies who had already been part of the Board, so provides a nice continuity.

Please welcome our new Board members:

 

Denzil Tapsell-Gunner – Kaleyra

As Head of Legal, Denzil oversees the European regulatory compliance for Kaleyra, a global Communications Platform as a Service company. This includes mobile payment industry compliance in several European countries where Kaleyra operates as an intermediary provider. In that role,

Denzil has broad experience of working with the regulatory bodies and all members of the value chain to ensure that industry and business needs are met without compromising on the need to operate compliantly.

As a qualified solicitor, Denzil has many years experience both advising to, and then working in technology industries, including dealing with the Codes of Conduct for numerous regulatory bodies. He joined the mobile payment and messaging industry in 2017.

 

Victoria Hull – Dynamic Mobile Billing

Victoria is Head of Business Development and has over twenty years of experience in a business-to-business sales environment working with major UK brands. The past decade she has been focussed on telecoms, mobile technology and payments in the UK, Caribbean, Ireland, Australia and South and East Africa.

Prior to this Victoria worked at a large London firm reselling Sun Microsystems, Hewlett Packard and IBM technology delivering large scale server room projects to insurance and communication sectors, followed by a number of years at a publishing and media company. She also enjoyed two and half years in the Territorial Army, spending many a weekend training in the field as part of the Royal Artillery. Victoria is also a trustee of the charity East Anglian Driveability that support the elderly and disabled to drive.

More recently, Victoria has been instrumental in the creation of a new company, Debit My Mobile, concentrating on ticketing in transport and parking sectors.

 

We will be starting the new Board election process in January with calls for new Board members to join us in April, so if you are a Gold Member you are eligible to become an aimm Board member. If you are interested in becoming a Board member make sure to keep your eyes open for Election announcements.

 

Member Spotlight: Meet Telecom2

We would like to introduce you to Telecom2, one of our Fixed Line providers, and also a long standing member of our Board.

We interviewed Rob Johnson the Chairman for Telecom2 and he told us they are a technical development operation specialising in telecoms and billing, and their clients include TV companies and Premiership Football Club!

You can read the full interview here: Telecom2 Spotlight Member Feature

 

Ofcom publishes best and worst broadband and phone service quality data

Ofcom today publishes research revealing which broadband and phone companies are falling short in serving their customers, and those who are setting a strong standard for satisfaction.

Our comprehensive survey of telecoms customer service shows how each major provider performs on measures including customer satisfaction, complaints and call waiting times. It also shows how likely customers are to recommend their provider to a friend.

The report provides vital insights into what level of service phone and broadband users can expect, helping them shop around for a provider that meets their needs.

A news release is available summarising the findings.

Come and hear AIME’s views at World Telemedia this month

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Rory Maguire, MD of AIME will be speaking to audiences over the course of the 3 days at World Telemedia on various topics. Come and have a listen if you are around.

Tuesday 18th October

17.30 – Keynote – The Growing Importance of VAS to MNO’s

18.30 – UK Telemedia “State of the Nation”

Wednesday 19th October

12.00 – Carrier Billing to engage and convert

18.15 – Workshop – Managing Consumers

Thursday 20th October

15.30 – Regulation – One size does not fit all