Ofcom publishes best and worst broadband and phone service quality data

Ofcom today publishes research revealing which broadband and phone companies are falling short in serving their customers, and those who are setting a strong standard for satisfaction.

Our comprehensive survey of telecoms customer service shows how each major provider performs on measures including customer satisfaction, complaints and call waiting times. It also shows how likely customers are to recommend their provider to a friend.

The report provides vital insights into what level of service phone and broadband users can expect, helping them shop around for a provider that meets their needs.

A news release is available summarising the findings.

Come and hear AIME’s views at World Telemedia this month

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Rory Maguire, MD of AIME will be speaking to audiences over the course of the 3 days at World Telemedia on various topics. Come and have a listen if you are around.

Tuesday 18th October

17.30 – Keynote – The Growing Importance of VAS to MNO’s

18.30 – UK Telemedia “State of the Nation”

Wednesday 19th October

12.00 – Carrier Billing to engage and convert

18.15 – Workshop – Managing Consumers

Thursday 20th October

15.30 – Regulation – One size does not fit all