Latest Regulatory Consultation Update

AIME is involved in a number of ongoing regulatory consultations and the workflow that derives from the regulators output.  Below is a short summary of each consultation and how we plan to focus our attention during January 2017.

If you would like any further information please access the regulatory consultation section of the AIME website or contact Rory if you would like to discuss any of the points below.

  1. Project 30 – A PSA initiative working on how their organisation can evolve to better support the Premium Rate industry whilst still protecting the consumer.

AIME has provided input from members to this consultation which closed in October.  Suggestions from AIME included greater alignment with other regulators, particularly the ASA and Trading Standards. The PSA responded at the end of 2016 and AIME is currently reviewing their feedback ready for discussion at our quarterly meeting in January.

We will provide members with a summary of PSA’s feedback during January.  We will also update members on this development at the AIME General Meeting on 7th February.

  1. Special Conditions – The PSA have been looking into specific areas of the premium rate industry where there have been high levels of consumer complaints.

AIME has provided input from members to this consultation which closed in October. The PSA published two new special conditions in November 2016 for January implementation.  AIME believed that a number of errors were made in the creation of the Special Conditions and this has been communicated to members and to PSA.

One of the main concerns is that the Special Conditions left room for unscrupulous providers to circumvent the rules while adding additional friction for compliant providers, did not address the issue of consumers failing to use the STOP command for subscription services, did not address the issues caused by some “glamour services” as they are not defined as adult entertainment and removed an existing piece of technology based on an unidentified “security issue”.

The proposed special condition for online Adult Services undermined the MNO Age Verification Access Control facilities in place since 2003 and also implied that 15 years olds could access 18+ material.

AIME intends to raise serious concerns about quality of the Special Conditions during the PSA quarterly meeting.

  1. Project Slimline – A mobile network initiative.

Payforit version 6 has now been published and it allows for a principles based payment facility for lower risk services and companies in exchange for greater monitoring of services and consumer complaints known as Key Performance Indicators plus kept the standard payment scheme for normal risk services. AIME worked with the MNOs to assist with the adaptations needed to cater for the Special Conditions bearing in mind the limited timetable and will continue the discussions to enable a more consumer friendly payment flow to be developed for the services affected by Special Conditions and to resolve some detailed technical issues.

We plan to consult with Members at the Charge to Mobile Working Group on the implementation of Payforit 6.1

  1. PSD2 – UK Government consultation for Payment Services Directive 2

The Treasury consultation on PSD2 was due to be published in November 2016 but has now been postponed until February. This causes concern as there is less than a year before implementation and capital expenditure to enable compliance has been on hold pending Treasury’s review off the lower cost proposals made in conjunction with Mobile UK. AIME’s concerns over a strict interpretation of PSD2 Telecom exemption are as follows:

  • The “Telecom Exemption” is for consumer spend on third party services up to €300 in any month. While PSD2 does not request a “hard stop” on consumer spend (approx 0.4% of consumer exceed €300), to do so would create a disproportionate capital expenditure and to ignore it would cause a regulatory breach. We have proposed a financial licensing regime once the overspending consumer proportion is much higher.
  • PSD2 should allow for the Telecom exemption to flow through the value chain. There is a definition issue that we have identified that needs resolution to ensure this is the case.

Our other concerns will be detailed at the AIME GM.

We will be addressing the lack of consultation and the financial impact of the proposals to the Treasury Ministers and DCMS.

  1. PSA Budget for 2017/18- consultation is in progress.

As the headline proposal is to reduce expenditure by 5% (AIME successfully lobbied for a £500k reduction last year). We do not have any major concerns in this area and will support their proposals. Operationally, there are some areas for further reductions and we continue to be disappointed in historical technology investments, but the proposed reduction in the face of increasing consumer issues shows that we have achieved our objectives.

2017 Meeting Dates for Members

Dear Members

AIME have got the working group dates for 2017 booked in for the year ahead. These dates can be found on the attached download for your information.

All working group members will be notified of their upcoming meetings closer to the date for information. If you wish to book your place on these meetings please contact AIME to reserve your seat.

Please note that meetings dates are subject to change so please check with AIME before a meeting if you are unsure.

2017-meeting-dates-for-members

9th November 2016 – Power50 Conference

What is the AIME Power50?

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Across the AIME Membership 50 senior managers and key influencers in their organisations meet annually to engage under several key themes focusing on growth of the interactive media and entertainment industries. The important part of the engagement is to understand the current and future socioeconomic and technological environments that can affect consumers and how they digitally engage.
The AIME Power50 Conference then takes the learning from the days’ presentations and workshops this to develop a proposed road-map for the future. This years conference looks set to be filled with another great line up of speakers and full of great content, and fresh business thinking.

Conference Speakers Announced!

Our conference speakers will be discussing the topics that are current, and future looking to help create a vision and clear opportunities for business now and to come:

 Alex Haffner                Dentons                               Brexit – what’s it mean for the Telecoms industry?

 Emily Talbot               Deloitte                                There’s no place like phone – consumer behaviour

 Helen Southgate        affilinet                                Affiliate Marketing 101

 Dr Lucy Green           Larato                                  The buyer-supplier relationship with digital portfolios

 Mark Challinor          Media Futures Ltd            Creating a better experience in digital publishing

 Rob Malcolm              MEF                                      Global insights into messaging – enterprise and consumer trends

 Lee Booth                    Active Ticketing                 Tickets and the end of touting

 Richard Reeves          AOP                                      Future of online publishing

 

Event Information:

Find out more about our Speakers from our Speaker Content Pack which gives a detailed look at what topics will be discussed and a little more about our speakers themselves! power50-speaker-content-and-profiles-2016

Please read through the Event Information Pack: power50-information-pack-2016 for an overview of this popular event, including ticket information.

Get a feel for the day with the Agendafinal-aime-power50-attendee-agenda-day-timings

LIMITED TICKETS STILL AVAILABLE, BUT BOOKING CLOSES SOON! 

With tickets selling fast to this popular event, we are now close to capacity so don’t miss out!

Book your tickets by emailing power50@aimm.co by the 3rd November to secure your place. 

The event is kindly sponsored by: 

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Come and hear AIME’s views at World Telemedia this month

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Rory Maguire, MD of AIME will be speaking to audiences over the course of the 3 days at World Telemedia on various topics. Come and have a listen if you are around.

Tuesday 18th October

17.30 – Keynote – The Growing Importance of VAS to MNO’s

18.30 – UK Telemedia “State of the Nation”

Wednesday 19th October

12.00 – Carrier Billing to engage and convert

18.15 – Workshop – Managing Consumers

Thursday 20th October

15.30 – Regulation – One size does not fit all